Platinum Van Lines Reviews and Complaints

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Platinum Van Lines Reviews

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  • Property Missing and Damaged



    It all started on May 16th, 2014 I contacted "Platinum Van lines" I was given a grand total for moving fees and charges in the amount of $1,075 which I paid $752.50 of which left a balance of $322.50. Now when I call to set this up I spoke with a customer service rep named Layla. Layla never told me that my price could go up due to the fact that the company increases rates based on cubic cementer. She also never told me that I would be charged a storage fee of a $189.20 either. So when my thing where picked up from my storage unit first off the driver nor did the dispatch... More...
    (Delivery Services)
  • WOST COMPANY EVER



    It all started on May 16th, 2014 I contacted "Platinum Van lines" I was given a grand total for moving fees and charges in the amount of $1,075 which I paid $752.50 of which left a balance of $322.50. Now when I call to set this up I spoke with a customer service rep named Layla. Layla never told me that my price could go up due to the fact that the company increases rates based on cubic cementer. She also never told me that I would be charged a storage fee of a $189.20 either. So when my thing where picked up from my storage unit first off the driver nor did the dispatch... More...
    (Delivery Services)
    JayUmm's Picture   JayUmm    0 Comments   Comments
  • Platinum Vanlines moving company



    Platinum Van Lines is extremely unprofessional and does not hold to their statement of not adding to the stress of moving and being "a cost effective, high quality moving service". I moved from WI to FL, they arrived in an enterprise van not big enough to hold my items, began re-packing what I had already packed and charged me for doing this without my consent, they were reckless and broke several items, scratched my furniture, didnt arrive when they said they would. I filed a claim for damaged items in August 2014. It was settled for a small amount in December 2014. It is now... More...
    (Delivery Services)
    sagetea's Picture   sagetea    0 Comments   Comments
  • Customer Service



    Worst moving experience I have ever had in my life. I would strongly not recommend using Infinity or Platinum Van Lines. I've previously moved from coast to coast, and from the northeast to the southeast: I've had plenty of difficulties but none like this. I've been trying to get a straight answer since the beginning of January when our belongings were supposed to be delivered. Every week I am told a new story, by Mike & Christina, first I was told that the driver mistakenly took paperwork but not our belongings, the next week I was told the truck made it half-way and... More...
    (Dry Cleaning, Laundry)
  • Do Not Use



    Worst moving experience I have ever had in my life. I strongly do not recommend using Platinum Van Lines. I've previously moved from coast to coast, and from the northeast to the southeast: I've had plenty of difficulties but none like this. They have become my worst enemy, not that I have any others. I've been trying to get a straight answer since the beginning of January when our belongings were supposed to be delivered. Every week I am told a new story, first I was told that the driver mistakenly took paperwork but not our belongings, the next week I was told the truck... More...
    (Delivery Services)
    dmirvin's Picture   dmirvin    0 Comments   Comments
  • Moving Company



    I recently relocated from Wisconsin to Texas. Placed my household moving order with Platinum van lines after reviewing the online comments and responsiveness of the sales agent. However from the time of pickup to delivery my experience has been worse. The pickup team didn't come at time. Against the scheduled time of 9-11 AM for pickup, team arrived at 1:30 AM in the night. after lot of arguments, the material finally got loaded. had to chase customer service on daily basis for getting the material delivered. finally when the material arrived, got to know that 17 items ( 16 boxes and 1... More...
    (Miscellaneous)
    Sahu's Picture   Sahu    0 Comments   Comments
  • BAD SERVICE



    The company is very rude they over charged me for packing items I did not need at all. When you talk to them to set up the reservations they make promises that they do not honor. Wesley told me there was no extra charge if I have 25 stairs, he said if I go over 25 stairs there is a charge of $75. When talked to the driver he told me it would be $150 because I have 32 stairs he said they charge you for every stairs. When I called the company they kept placing me on hold and when I called back I didnt get a answer. More...
    (Delivery Services)
  • Amazing Service from Platinum Van Lines



    Our move went amazingly perfect with Platinum Van Lines. Around the moving event, when the moving crew came for packaging I was planning to take a flight for a meeting in Detroit. And there was nobody to watch how their work (besides my friend and next-doors). However, I was positive, that everything should go as planned out because we went over the inventory together on the phone with a full packing service deal. In 4 days we've got our stuff in New Jersey. Soon after opening up each box, I did confirm that things are safe. They're able even to arrange all of the furniture inside... More...
    (Travel)
    Thereed107's Picture   Thereed107    0 Comments   Comments
  • PVL did it



    My move was the single most stressful experience in my life next to my divorce, which basically is the reason why I am moving. I was concerned about some other reviews from all other moving companies including this one about scratched items, broken goods, so I did some homework on how to pack things. This paid off, since they charge by cubic feet I went to Lowe's and made a wood crate for my fragile items. Not worrying about weight made my life easier. On the day of delivery nothing was broken and I'm a happier man. I hate my ex-wife and I'm happier the move was stress free... More...
    (Delivery Services)
  • Happy with their service



    We are very happy with the service our family received from platinum van lines. Everything was professionally explained to us and went as planned. There were no surprises in the end and no hidden fees. As some people may have heard horror stories about movers, I can assure you that this company will not let you down. We have already recommended them to 4 of our friends that are moving in the near future. Thanks to John and the gang for all their help and professionalism. Thanks to the office for all there patience with us in preparing for our move. Please feel free to use our name as a... More...
    (Travel)
    Stideass142's Picture   Stideass142    0 Comments   Comments
  • I'm glad I choose them



    The men from platinum van lines did a more then excellent job on my move. They wasted no time in getting busy right away and I had an immediate sense of being comfortable and relaxed about my move. The whole move went well, just a little over the quote but that was acceptable to me. They were very efficient in their work. They made the move stress free for me and that is what counts. It's very difficult to find the right mover but I'm glad I choose them. I highly recommend these movers. More...
    (Travel)
    Moreats121's Picture   Moreats121    0 Comments   Comments
  • amazing movers



    My experience with Platinum Van Lines was effortlessly the most effective move I've had out from 4 moves. They are skilled and really knowledgeable regarding every facet of my move. The team was terrific: punctual, friendly and cautious. They'd covered all of my furniture with assorted materials (especially the glass parts), they've used those great rubber rugs to protect my floors at both properties. I haven't notice even small damage on my furniture and I was inspected very carefully, because all my furniture is expensive. The office is great too, never refused me to... More...
    (Travel)
    Scue1963's Picture   Scue1963    0 Comments   Comments
  • Everything went great.



    The shipment got here safe and sound and I was really impressed with how everything was handled. If a call was needed to explain a process or answer a question the service received was both professional and efficient. I got to say that the difference between yourselves and other companies I have used is the personal service you give. Your guys give their name immediately and you can tell they are confident and want to do an awesome job no matter what. Feels weird at first to think you are a valued customer with a name rather than a job sheet number. Will use you again no doubt. More...
    (Miscellaneous)
  • Terrible broker type moving company



    Broker hotlanta drivers that had no legal USA driver license, bids went from $1200 all the way to $6500 for the move when it was all said and done. A week late and made my dad rent a uhaul and drive them around to move his stuff from a 18 wheeler. Left some of his stuff off the move. he is 60 years old and it was a hostage extortion type experience for sure. Run run run. Fake reviews all over for them and they say if he puts a bad one up they will sue him so here you go. I witnessed this whole thing and I am using my first amendment right. Worst ever. More...
    (Delivery Services)
    JohnCairns's Picture   JohnCairns    0 Comments   Comments
  • moving with a smile



    We have moved house numerous times with various moving companies. Late last year I moved with my wife to a large house in the countryside and used platinum van lines for the first time ever and over a two day move they were absolutely amazing! The team that moved our things was highly skilled and professional. They never let us down and even though the weather was getting bad, never hesitated to take a break from working. Nothing we asked of them was too much trouble. Everything was moved carefully and the price was amazing. Without a doubt, these are the best we have moved with. More...
    (Miscellaneous)
    EddieMason's Picture   EddieMason    0 Comments   Comments
  • Great service!!!!!



    I knew this was a very professional company from the moment Amber returned my phone call. She was extremely helpful from the start. At the time I had two other companies chasing my business. The only reason I decided to go with PVL is because of Amber%u2019s helpfulness and professionalism. She didn't harass me but didn't leave it too long before touching base. The perfect Saleswoman!!! More...
    (Miscellaneous)
    thomasK's Picture   thomasK    0 Comments   Comments
  • Thank you to platinum van lines.



    I thought they were incredible. Moving from Indiana, my very ambitious boyfriend thought him and his buddy could handle all of our stuff. 7 hours later, we're exhausted, his friend has to leave, we have a couch stuck in our hallway and a 26 foot UHAUL full of all of our belongings with hardly anything moved out...and the UHAUL needs to be returned by midnight. Exhausted and out of options I desperately called platinum. Within an hour and a half, they had a 3 man crew out at our place busting butt for the next 2.5 hours. Only 2.5 hours to move into our four story walk-up, mind you... More...
    (Miscellaneous)
    Ella27's Picture   Ella27    0 Comments   Comments
  • great move



    Recently our move with platinum van lines from Illinois was great. Overall, good experience, the price was fair and it fit my budget. On the moving date, the crew that came was very efficient, worked hard, and knew what they were doing. The customer service department, always responded my phone calls and gave me answers in regards to the status of my items. Everything arrived in one piece, I can go ahead and recommend platinum van lines. More...
    (Miscellaneous)
    marytwe70's Picture   marytwe70    0 Comments   Comments
  • Very Good Service



    Great Moving Company! I picked platinum van lines to help with my move yesterday. I've moved houses 3 times in the past 10 years and by far, platinum is THE BEST MOVING COMPANY I've ever dealt with! They are incredibly prompt, fast, courteous, neat, professional and CAREFUL. Everything you could ask from a moving company. The foreman they sent to my house was amazing. They also sent 4 other guys and they finished everything so quickly that the price came in UNDER BUDGET! It's hard to find any company, let alone a moving company, that's this good and honest! Another word... More...
    (Miscellaneous)
    milesbix57's Picture   milesbix57    0 Comments   Comments
  • Good one



    I just wanted to send a note of thanks to all of you for making the packing and moving of the collections a successful project. Now that we are going through the records sheet by sheet your care and attention to detail are confirmed. It was not a "fun" project but you were professional in your approach and got the job done . Platinum Van Lines is not the first moving company I have dealt with but it certainly has been the best. Not only are you folks good, but you are enjoyable as well. Thanks again for a great job done. More...
    (Miscellaneous)
    TinaR's Picture   TinaR    0 Comments   Comments
  • Happy customer



    The moment I talked with the sales person of Platinum Van Lines over the phone, I knew that they are no ordinary movers. I was right. They came on time, packed, moved and stored my all belongings with great professionalism and they were very fast. They took very little time for a big move. I just loved their approach towards the job and I liked the way movers interacted with my 3 year old kid. In short Platinum Van Lines is well worthy to hire. More...
    (Miscellaneous)
    ernestcoleman's Picture   ernestcoleman    0 Comments   Comments
  • Job well done



    We moved our entire household this month Illinois to California . Platinum were, without fail, professional, prompt, and caring. Salesman and estimator John and our Dispatcher Leah we available and responsive to any questions or concerns, as they promised. We cannot say enough about driver Tim and his helper Adrien. Not a single item or door frame was dinged. Nothing was broken. When they arrived at our home with a load on the truck larger than they expected, they worked extra hours to fit everything into the truck without bother to us and without losing anything by intermixing the two... More...
    (Miscellaneous)
    Lillyweiss's Picture   Lillyweiss    0 Comments   Comments
  • Platinum are the best!



    Since I%u2019ve heard so many horror stories about fraudulent moving companies, I was quite skeptical about finding a reputable company to help me with my move from Wisconsin to Maryland. After a ton of research, I found Platinum Van Lines; they were honest, friendly and professional. I am happy to say that the quote they gave me was reasonably affordable, and that there were no surprise fees on moving day. All my stuff arrived intact and nothing was damaged or stolen. They were organized and reliable, and made my move a completely stress-free experience. More...
    (Miscellaneous)
    HarperMaster's Picture   HarperMaster    0 Comments   Comments
  • Found my movers for life!



    For my work, I have to relocate often, but I just experienced the easiest move of my life with Platinum Van Lines. They did outstanding work, from start to finish. My phone representative, Miles, was extremely helpful and accessible, and made sure that I was completely prepared for what was going to come. He was so organized, that he totally made me feel better about the move. Even when I called in with changes, he was friendly and responsive. He kept in contact with me, so that every detail was taken care of. On move day, the guys showed up on time, and got to work right away. I could tell... More...
    (Miscellaneous)
    clairenelson's Picture   clairenelson    0 Comments   Comments
  • Totally Impressed



    I was referred to Platinum Van Lines by a colleague, and I feel so lucky to have gotten their information! Their help with my recent move proved to be invaluable. I literally don't think I could have gotten it done without their help. I was in a hectic situation, and had to move very last minute, but the people at Platinum made sure that I was completely taken care of. From my first contact with them, I knew that they had it all together. My phone representative, Miles, helped me organize my move, by taking down every one of my details, and making sure that all of my information was... More...
    (Miscellaneous)
    asullivan's Picture   asullivan    1 Comments   Comments

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